We're here to help you with any questions or concerns you may have about your account, game play, or general inquiries.
Our support team is available 24/7 via live chat and email to assist you with any issues. We strive to respond to all emails within 24 hours.
If you need immediate assistance, our live chat feature allows you to connect directly with one of our friendly support agents who will do their best to resolve your issue quickly and efficiently. You can access live chat on both desktop and mobile devices by clicking the "Support" button at the top-right corner of our website.
Before reaching out, we encourage you to visit our comprehensive help centre, where you can find answers to frequently asked questions on various topics, including:
You can access the help centre from any page by clicking "Help" in the top navigation menu.
Our support team is available in multiple languages to cater to our diverse player base. You can select your preferred language at the bottom of each chat window or email correspondence. We also strive to provide optimal support across various devices, including desktops, laptops, tablets, and mobile phones.
If you're not satisfied with the resolution provided by one of our agents, please don't hesitate to ask for escalation assistance. Our team will do their best to address your concern promptly and fairly.
For minor issues or general inquiries, we recommend exploring our self-service help options:
By choosing one of these convenient and instant solutions, you may find that your issue is resolved without needing to contact support.
As a responsible operator, we prioritize your well-being. If you or someone you know requires assistance with managing online gaming habits, please don't hesitate to reach out for confidential advice on how to set deposit limits, self-exclude from game play, and more.
We believe in providing an accessible support system that is easy to navigate. For any issues related to account security, technical matters, or disputes, feel free to get in touch with us using the contact methods above.
If you prefer a face-to-face solution for your queries, please refer to our contact page for further assistance and more comprehensive information on available solutions.
By getting in touch with us, we can provide tailored support that suits your needs. Thank you for choosing Bendigo Pokies as your gaming platform of choice!
