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Terms & Conditions

1. Acceptance of the Terms

By accessing, playing games on or using any services offered by Bendigo Pokies (hereinafter referred to as "the Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Agreement"). If you do not wish to be bound by this Agreement, please refrain from using the Platform.

2. Eligibility Requirements

To use the services of Bendigo Pokies, you must:

  • Be at least 18 years old (or such higher minimum age as required by applicable laws) to play games;
  • Not be prohibited from accessing or playing on the Platform in accordance with any applicable law; and
  • Provide accurate personal details during account registration.

3. Geographic Restrictions

Bendigo Pokies is accessible worldwide, except where restricted by local jurisdictions (see Section 12 for a list of Restricted Countries). Users are responsible for complying with their own laws regarding online gaming.

4. Account Registration Rules

To register an account on Bendigo Pokies:

  • You must provide accurate personal details during registration;
  • Your email address and/or phone number will be validated through SMS/Email confirmation.
  • Failure to verify your contact information within 72 hours may result in a temporary account restriction or closure of the account.

5. One-Account-Per-User Policy

Each player is entitled to only one active registered account on Bendigo Pokies at any given time. If we detect multiple accounts belonging to the same individual, all relevant accounts will be subject to suspension or permanent closure.

6. Identity Verification and KYC

Bendigo Pokies reserves the right to request identity verification documents from players in compliance with applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Failure to provide such documentation may result in account restrictions or termination.

7. Account Accuracy Obligations

Players are responsible for ensuring that their account information is accurate, up-to-date, and reflects the player's real identity. Bendigo Pokies will not be liable for any losses resulting from incorrect or incomplete personal details.

8. Account Security Responsibilities

It is your responsibility to maintain the confidentiality of your account login credentials (passwords) and ensure they are not shared with third parties. You agree to notify us immediately if you suspect unauthorized access has occurred or in case of a compromised password.

9. Restricted Behaviour and Prohibited Activities

Bendigo Pokies strictly prohibits:

  • Multi-accounting, identity sharing, or attempts at manipulating the outcome of games through various methods;
  • Collusion between players or employees/staff of Bendigo Pokies to manipulate game outcomes;
  • Use of artificial intelligence tools, automated software/hardware, or any other form of assistance to gain an unfair advantage over fellow players;
  • Misusing bonuses, abusing promotions, attempting account hacks or attempts at stealing sensitive data;

Any instances of the above will result in immediate account closure.

10. Bonus and Promotion Rules

Bonus offers are non-transferable and may have specific wagering requirements. A minimum bet applies for each bonus (as indicated). Winnings from bonus funds are subject to these terms, including any applicable loss limits or win caps. Abuse of promotions can lead to promotional credit withholding, temporary account restrictions, or permanent closure.

11. Wagering and Gameplay Conditions

  • The outcome of all games is determined by our random number generators (RNG);
  • Bendigo Pokies will not be liable for any dispute resulting from a game's outcome unless an error has been identified in the platform's internal tracking system;
  • Bet limits may apply at Bendigo Pokies’s discretion, without prior notice.

12. Geographic Restrictions

The following jurisdictions are restricted for registration purposes:

  • United States
  • United Kingdom
  • Netherlands and some EU territories where local regulation conflicts with offshore operations
  • Any other countries subject to current restrictions as indicated on our website

Bendigo Pokies may restrict access from other regions based on applicable laws, at any time without notice.

13. Game Fairness and RNG Systems

All Bendigo Pokies games are reviewed for fairness by a reputable independent third-party auditor (e.g., iTech Labs or eCOGRA). RNG systems are in place to ensure the random outcome of each game.

14. Technical Interruptions or Voided Gameplay

We reserve the right to suspend or terminate operations due to technical issues, upgrades, maintenance, or any other unforeseen circumstances without notice. We may cancel a tournament or contest at our discretion if it is not feasible to proceed as intended by us.

15. Suspension or Closure of Accounts

Bendigo Pokies reserves the right to temporarily or permanently close an account for:

  • Failure to comply with these Terms;
  • Suspicious activity detected from your account;
  • Incomplete/missing information;
  • Abusing promotions/bonus policies;

We will provide written notice prior to any permanent closure where feasible.

16. Intellectual Property and Platform Ownership

All intellectual property rights, including copyrights, trade marks, logos, designs, artwork and software belong exclusively to Bendigo Pokies or their respective licensees.

17. Limitation of Liability

Bendigo Pokies is not responsible for indirect losses (including loss of revenue), consequential damages, loss due to unauthorized access (hacking/cheating), nor for any other form of indirect or collateral damage arising from your use of the Platform.

18. Modification of Terms

We reserve the right to modify these terms at any time without prior notice.

19. Contact or Support Guidance

If you have questions about the operation, functionality, usage, policies, technical aspects or security practices related to our online casino games and operations please refer to our Help & FAQs section first. If you still need assistance with a matter not covered in that help tool, contact our customer service via live chat support (subject availability) during business hours.

20. Applicable Licensing or Regulatory Oversight

Our services are regulated by Curaçao authorities under Master License 365/JAZ and licensed to operate from our offices at the address above. If you have complaints about Bendigo Pokies's operations, contact our office directly using the support form (refer Section 19)